Refund policy
Last updated: March 2026
At Hazenaz, we stand behind every product we sell. If something isn't right, we'll make it right.
Returns
We offer a 30-day return window from the date you receive your order. To be eligible, your item must be:
- Unused and in its original condition
- In its original packaging with all accessories included
- Accompanied by your order confirmation or proof of purchase
To start a return, contact us at info@hazenaz.co with your order number and reason for return. We'll respond within 2 business days with next steps. Items sent back without prior approval will not be accepted.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned once opened or used:
- Hygiene & Personal care products
- Any item marked as final sale
If you're unsure whether your item qualifies, contact us before returning.
Damages & Incorrect Orders
Inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@hazenaz.co with photos. We'll arrange a replacement or full refund at no cost to you.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or our error. We recommend using a tracked shipping method — we cannot be held liable for lost return parcels.
Exchanges
We replace items that arrive defective or damaged. For a different product, simply return your item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome within 2 business days. Approved refunds are processed within 5–7 business days to your original payment method. Processing times may vary depending on your bank or card provider.
If more than 10 business days have passed since your refund was approved, please contact us at info@hazenaz.co
European Union — 14-Day Cooling Off Period
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Contact
📧 info@hazenaz.co 🌐 hazenaz.co